Refund policy

At Liberated Vibes, we strive to provide our supporters with high-quality fashion jewelry. We want you to be completely satisfied with your purchase. However, if you are not satisfied with your order, we offer a return and refund policy to ensure your peace of mind.

1. Returns:
- You have 30 days from the date of purchase to initiate a return.
- To be eligible for a return, the item must be  in its original packaging, and in the same condition as when you received it.
- Please contact our customer service team at info@liberatedvibes.com to initiate the return process.
- Once your return is approved, we will provide you with a return shipping address.
- You are responsible for the return shipping costs.

2. Refunds:
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If the item meets the return criteria, we will initiate a refund to your original payment method.
- Please note that shipping costs are non-refundable.
- The refund amount will exclude any discounts or promotions applied to the original purchase.

3. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.
- We may request photos or additional information to assess the issue.
- We will provide a replacement or issue a refund for the damaged or defective item, including any shipping costs incurred.

Please note:
- We do not accept returns or provide refunds for custom-made or personalized items, unless they are damaged or defective.
- We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further assistance, please contact our customer service team at info@liberatedvibes.com

 

Very Respectfully, The Liberated Vibes Team